Support
We're happy to help. Most questions are answered below — otherwise just email us.
Contact
Email [email protected] — we usually reply within two business days. Please include your iPhone model, iOS version and a short description of the issue. Don't send health information or photos of yourself.
Frequently asked questions
Is my camera video recorded or uploaded anywhere?
No. Movena runs entirely on your device: your camera feed is not recorded and never uploaded to our servers. Frames are analysed live on your iPhone (or, for the web trial, in your browser tab) with Google MediaPipe and discarded immediately. See the Privacy Policy for details.
The skeleton overlay doesn't appear or is jumpy.
Make sure your whole body (for pose exercises) or your hand (for hand games) is visible in the frame. Use good, even lighting, avoid strong backlight, and place the phone on a stable surface about 2–3 metres away for full-body exercises. Close other apps if your iPhone is warm.
The app can't access my camera.
Open iOS Settings → Movena AI and allow Camera. Activities need the live camera — there is no photo-library fallback.
How does the free trial work?
New subscribers get 1 month of Movena Pro free. After the trial, the monthly subscription starts automatically unless you cancel at least 24 hours before the trial ends. If you cancel during the trial, you won't be charged.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions → Movena AI and tap Cancel Subscription. You keep access until the end of the current billing period. Deleting the app does not cancel the subscription.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
I bought Pro, but it isn't unlocked.
Make sure you are signed in with the same account, then use Restore Purchases in the app. Check that you're using the same Apple ID that made the purchase.
How do I delete my account?
Email us at [email protected] from your account email, or use Contact support in the app. We then delete your account data and, if you used Sign in with Apple, revoke the Apple sign-in token. An in-app deletion option will be added as soon as it is available. Deleting your account does not cancel Movena Pro — please cancel it in your Apple ID settings.
Can Movena tell me whether I have a medical condition?
No. Movena is for wellness and movement practice only and is not a medical device. Its measurements are estimates and are not a diagnosis. Please talk to a doctor or qualified professional about any health concerns.